In this data protection policy, we, Raemy Pharmacovigilance Services Sàrl (hereinafter “we” or “us”), explain what personal data we collect in connection with visits to our website and the use of our services, how we process such data, to whom we may disclose it, and what rights you have.

This data protection policy is designed to comply with the requirements of the Swiss federal data protection act (DPA) and, where applicable, the EU general data protection regulation (GDPR).

Controller
Responsible for the processing described here is:

Raemy Pharmacovigilance Services Sàrl
Route de l’Uche 64
1255 Veyrier
Switzerland

Email: [email protected]

If you have any data protection concerns, please contact us using the details above.

Collection and processing of personal data
We primarily process personal data that we receive in the course of our business relationships with customers, partners, or other involved persons. In particular:

• identification and contact details (name, address, phone, email, job title),
• information related to professional functions and activities,
• data in correspondence and interactions with us,
• payment and invoicing information,
• technical data collected during website use (e.g., IP address, device/browser details, cookies, log files).

We may also obtain data from publicly accessible sources (e.g., commercial register, internet) or receive such data from authorities, clients, or business partners where legally permitted.

Providing personal data may be required for the initiation or execution of a business relationship. Without this data, we may not be able to provide our services.

Purposes and legal bases of processing
We process personal data for the following purposes:

• to provide and improve our pharmacovigilance consulting services,
• to enter into and perform contracts with our clients and partners,
• to manage customer relationships, including communication and invoicing,
• to ensure compliance with legal and regulatory requirements (e.g., pharmacovigilance reporting obligations, anti-money laundering, tax and corporate law),
• for website operation, IT security, and analytics,
• for marketing and communication (e.g., newsletters, event invitations), provided you have not objected or have given consent.

Legal bases for processing include:

• performance of a contract or pre-contractual measures,
• compliance with legal obligations,
• our legitimate interests (business operation, service improvement, security, communication),
• your consent, where required (e.g., newsletters, cookies for analytics/marketing).

Website use and cookies
When visiting our website, certain technical data (such as IP address, date and time of access, browser and device information) is automatically collected for security and functionality purposes.

Our website uses cookies:

• necessary cookies: required for website functionality,
• analytics/marketing cookies (e.g., Google Analytics): used to understand website usage and improve content. These are only used with your explicit consent.

You may manage cookie preferences in your browser and withdraw consent at any time.

Contact forms and communication
If you contact us via contact form, email, or phone, we process the personal data you provide (e.g., name, email, company, message content) in order to respond to your inquiry.

Newsletter
If you subscribe to our newsletter, we collect your name, email address, and language preference. Subscription requires your consent. You may withdraw consent at any time by clicking the unsubscribe link or contacting us directly.

We may use third-party providers to send newsletters. Data may be processed on servers outside Switzerland/EU, in which case appropriate safeguards are ensured.

Disclosure of data and international transfers
We may disclose personal data, where necessary and permitted, to:

• service providers (e.g., IT support, hosting providers, auditors, banks),
• authorities or courts, if legally required,
• business partners or clients as part of contractual obligations.

Some recipients may be located outside Switzerland or the EU. In such cases, we only transfer data if adequate protection is ensured (e.g., adequacy decision, standard contractual clauses).

Retention period
We store personal data only as long as necessary for the purposes described or for legal/statutory retention obligations. After this period, data is deleted or anonymized.

Data security
We apply appropriate technical and organizational measures (e.g., encryption, access controls, IT security procedures) to protect personal data against unauthorized access, loss, misuse, or alteration.

Rights of data subjects
Under applicable data protection law, you have the following rights:

• right of access to your personal data,
• right to rectification or deletion,
• right to restriction or objection to processing,
• right to data portability,
• right to withdraw consent at any time (without affecting past processing).

To exercise your rights, please contact us (see Controller section above). You may also lodge a complaint with the competent supervisory authority, which in Switzerland is the federal data protection and information commissioner (FDPIC).

Third-party services
Our website may use third-party services such as:

• Google Analytics for website analytics,
• Google Fonts/Maps (if embedded),
• LinkedIn (if linking to our company profile).

These providers may collect and process user data outside Switzerland/EU. Please consult their respective privacy policies.

Changes
We may amend this data protection policy at any time without prior notice. The current version published on our website applies.

Last updated: August 2025